Terms & Conditions

Last updated: 12 May 2026

These terms and conditions govern the use of this website and any services provided by [Brand Name] ("we", "us", "our"). By using our website or engaging our services, you agree to these terms. Please read them carefully.

1. About Us

[Brand Name] is a company registered in England and Wales. Our registered address is [Your registered address].

2. Our Services

We provide professional cleaning services as described on this website. A binding contract is formed only when we have confirmed your booking in writing (by email or letter). Until that point, any quote or estimate is non-binding.

We reserve the right to refuse or cancel a booking where we reasonably believe the requested service cannot be safely or lawfully carried out.

3. Quotations and Pricing

All prices quoted are estimates based on the information provided. Final pricing may vary if the scope or condition of work differs materially from what was described at the time of enquiry. We will notify you of any price change before commencing work.

Unless otherwise stated, VAT (where applicable) will be shown separately on your invoice.

4. Your Right to Cancel (Consumer Contracts)

If you are a consumer (not a business) and you book our services remotely (by phone, email, or through this website), you have the right to cancel within 14 days of booking without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you request that we begin work within the 14-day cancellation period and you later cancel, you may be liable to pay for work already completed.

To cancel, please contact us at info@[yourdomain].co.uk. We will acknowledge your cancellation promptly.

5. Cancellation by You (After the 14-Day Period)

Cancellations made with less than 48 hours' notice before a confirmed appointment may incur a cancellation fee of up to 50% of the agreed price to cover preparation costs and lost bookings. We will always try to reschedule before applying any charge.

6. Our Right to Cancel

We reserve the right to cancel or reschedule a booking where circumstances beyond our control prevent us from delivering the service safely. In such cases we will offer a full refund or an alternative appointment date.

7. Payment Terms

Payment is due as agreed at the time of booking. For most services, payment is due on completion unless otherwise agreed. We accept bank transfer and card payment. Overdue invoices may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Our Liability

We will carry out all services with reasonable care and skill in accordance with the Consumer Rights Act 2015. If a service is not carried out to the required standard, we will re-do the relevant part of the work at no additional charge, or provide a partial refund if a re-do is not possible.

Our liability to you shall not exceed the total amount you have paid us for the specific service in question. We are not liable for:

Pre-existing damage not disclosed at the time of booking
Loss of earnings, consequential losses, or indirect losses
Damage resulting from access being denied or incomplete information provided

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

9. Your Responsibilities

You agree to:

Provide accurate information about the property and the work required
Ensure safe access to the property at the agreed time
Disclose any known hazards (asbestos, contamination, structural risks, etc.) before work begins
Obtain any necessary permissions or consents before engaging our services

10. Complaints

If you are unhappy with any aspect of our service, please contact us in the first instance at info@[yourdomain].co.uk. We aim to resolve all complaints within 5 working days. If we are unable to resolve your complaint, you may have access to alternative dispute resolution schemes — we will advise you of applicable options at that stage.

11. Website Use

This website is provided for information purposes only. We make every effort to ensure accuracy but do not guarantee that content is complete, current, or error-free. We reserve the right to modify or remove website content at any time without notice.

You must not misuse this website by introducing malicious code, attempting unauthorised access, or engaging in any activity that disrupts or damages it.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time. The date at the top of this page will reflect the most recent revision. Changes do not affect any contract already formed.